Drift Terms of Service

1. AGREEMENT

This is a legal agreement between you and Safara Travel, Inc., doing business as Drift (the “Agreement”). As used herein, “you” means a user of the Site and Services, including (a) travel advisors and travel agencies that access the Site or Services in connection with their travel advisory business (“Advisors”), and (b) clients of Advisors who access the Site or Services, including through an Advisor-branded booking portal (“Clients”), and (c) members of Safara, our former consumer travel service, who were given access to the Platform when that service was retired (“Legacy Members”, see Section 18). In addition, when the user of the Site is a limited liability company, corporation, partnership, or other organization (an “Entity”), the term “you” also includes such Entity. You should carefully read this Agreement and the Drift Privacy Policy (the “Privacy Policy”), which is incorporated into and made a part of this Agreement. By using the Site and Services, you agree to this Agreement. If you have entered into another agreement with Drift, including any advisor agreement, host agency agreement, or independent contractor agreement (an “Advisor Agreement”), then the terms of that agreement shall control where they conflict with this Agreement.

This Agreement not only governs your use of the Site and Services, but also governs the use of the Site or Services by any person, Entity, organization, or otherwise to which you provide access to use the Site or Services, including, in the case of an Advisor, any team members or Clients the Advisor invites to the Platform. If you do not wish to agree to be bound by this Agreement, you are not permitted to access the Site or Services. If you access the Site or use the Services, this Agreement will apply to you unless Drift otherwise agrees in writing that some or all of the terms of this Agreement will not apply to you.

2. CHANGES TO THIS AGREEMENT

Drift reserves the right to change, modify, add to, supplement, or delete any of the terms and conditions of this Agreement (including the Privacy Policy, which is incorporated into this Agreement) at any time and from time to time. Drift will notify you in the event there is a material change to this Agreement or the Privacy Policy. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must immediately stop using the Site and Services. If you do not agree to the revised terms, your sole remedy is to discontinue use of the Services. Continued use of the Services after changes become effective constitutes acceptance of the revised terms.

3. SERVICES & PLATFORM

3.1 About Drift’s Services

Safara Travel, Inc., doing business as Drift (“Drift”), provides and is responsible for our platform, which enables Advisors to manage client relationships, build and send travel proposals, and book hotel accommodations and other travel products and services for or on behalf of their Clients, and enables Clients to book travel through Advisor-branded portals (collectively, the “Services”). Travel products and services booked through the Platform — including, without limitation, hotel stays, air travel, cruises, villas, ground transportation, tours, and other travel arrangements — are provided by third-party suppliers, and Drift does not provide these travel products or manage the properties or services listed; these are the responsibility of the individual service providers (the “Service Providers”). Drift may add, modify, or discontinue features of the Platform from time to time, including AI-assisted drafting tools and tools for proposals, booking, client management, invoicing, and communications.

3.2 Using the Drift Platform

Drift takes reasonable care to provide a functional and reliable Platform, but we cannot guarantee the accuracy or completeness of all information (as we rely on details provided by Service Providers and third-party distribution systems). While we strive to correct any errors or interruptions promptly, to the extent permitted by law, Drift cannot be held responsible for inaccuracies, missing information, or temporary outages and expressly disclaims all liability arising from reliance on information provided by Service Providers.

3.3 Data Sharing with Service Providers

In order to facilitate bookings and stays, you acknowledge and agree that Drift may share your information, and information about the travelers on whose behalf a booking is made, with the hotel(s) and other Service Providers with which reservations are made through the Platform, as well as with global distribution systems, consortia, and third-party service providers engaged to support the proposal, booking, and reservation process. This information may include names, contact details, booking details, preferences, payment information, and any other information reasonably required to process a reservation, facilitate a stay, or deliver related services. Drift is not responsible for how Service Providers or third-party service providers use or process this information, and such use will be governed by their own privacy practices.

3.4 Client Information; Advisor Responsibilities

If you are an Advisor, you are solely responsible for your relationships with your Clients. You represent and warrant that, before submitting to the Platform any information about a Client or other traveler (including contact details, traveler details, travel documents, preferences, and payment information), you have obtained all consents and authorizations necessary for Drift to collect, use, and share that information as described in this Agreement and the Privacy Policy, and that all such information you provide is accurate and current. You are further responsible for complying with all laws applicable to your travel advisory business, including any applicable registration, licensing, seller-of-travel, disclosure, and consumer-protection requirements.

3.5 AI-Assisted Features

The Platform may include features that use artificial intelligence to assist with drafting proposals, itineraries, and other content. AI-generated output is provided as a drafting aid only and may contain errors or omissions. If you are an Advisor, you are responsible for reviewing and verifying any AI-generated content, including pricing, availability, and travel details, before relying on it or sending it to a Client. Drift may use third-party service providers to deliver these features, consistent with the Privacy Policy.

4. ACCESS TO THE SITE AND SERVICES

4.1 Non-Exclusive; Limited License

Subject to your acceptance and compliance with this Agreement, Drift grants you a non-exclusive, non-transferable, revocable, and limited license to use the Site and Services (a) if you are an Advisor, solely for your internal business purposes in connection with your travel advisory business and servicing your Clients, and (b) if you are a Client, solely for your personal, non-commercial, and private use. Except as expressly enabled by features of the Platform (such as Advisor-branded Client portals), you may not resell, sublicense, or otherwise make the Site or Services available to any third party.

4.2 Eligibility

You may only use the Site or Services if you are allowed by law to enter into a binding contract in the jurisdiction in which you access the Site and you are in compliance with all applicable federal, state, and local laws (and all regulations and rules thereunder). However, under no condition may you use the Site or Services if you are under the age of eighteen (18). You may not use the Services if you are subject to U.S. export restrictions or are located in a jurisdiction subject to comprehensive U.S. trade sanctions. Access to the Platform as an Advisor is by invitation or application only, and Drift may accept or decline any application, or condition access on additional criteria, in its sole discretion.

4.3 Passwords/Account

You are responsible for all actions on the Site by you or under your account and for taking all reasonable steps to ensure that no unauthorized persons shall have access to your Site password or account. Without limiting the foregoing: (a) it is your sole responsibility to control the dissemination and use of any login code and password; (b) authorize, monitor, and control access to and use of your Site account and password; (c) promptly inform Drift of any need to deactivate a password; and (d) to update and keep current your contact information. If you are an Advisor, you are also responsible for managing the access of any team members you authorize under your account. You grant Drift and all other persons or entities involved in the operation of the Site the right to transmit, monitor, retrieve, store, and use any information recorded and/or stored in your account in connection with the Site.

5. PRICING AND LISTING VALIDITY

Prices for Services on the Site are displayed without sales tax and all other taxes and fees included unless stated differently on the Site. Rates and availability are provided by Service Providers and third-party distribution systems and may change until a booking is confirmed. Any obvious errors and mistakes (including misprints) in a listing are not binding on Drift. Trip itineraries and proposals are indicative only and not guaranteed. Drift is not responsible for any fees imposed by your bank, card issuer, or payment provider (including currency conversion fees).

6. COMMISSIONS AND COMPENSATION

Any commissions, revenue shares, or other compensation payable to an Advisor in connection with bookings made through the Platform are governed exclusively by the applicable Advisor Agreement or the program terms in effect between the Advisor and Drift, and nothing in this Agreement creates any entitlement to compensation. Commission amounts, rates, or earnings displayed on the Platform are estimates provided for informational purposes only and remain subject to confirmation, collection from the applicable Service Provider, and adjustment for cancellations, modifications, no-shows, and errors. Drift may, in its sole discretion, adjust or correct displayed commission amounts in cases of system error, miscalculation, supplier non-payment, or suspected misuse.

7. CANCELLATION BY DRIFT

Drift reserves the right to cancel or suspend the Services, or any account, for any reason by sending a written notice of cancellation to the contact information you provided. Refunds of prepaid bookings, if any, will be handled in accordance with the applicable cancellation policy.

8. BOOKINGS

8.1 Booking Authorization

You authorize Drift to facilitate reservations on your behalf, or on behalf of the Client for whom a booking is made, for a total price inclusive of the rate as displayed, plus taxes and service fees (where applicable). By submitting a booking, you authorize Drift (or its payment processor) to immediately charge the designated payment method for the full booking amount and any applicable taxes and fees. If you are an Advisor submitting a booking on behalf of a Client, you represent and warrant that you are authorized to make the booking for that Client, to provide and use the payment method designated for the booking, and to accept the applicable booking terms, cancellation policies, and this Agreement on the Client’s behalf.

8.2 Cancellations and Refunds

You agree that if you cancel or change a prepaid reservation, you (or the Client for whom the booking was made) will pay any fees associated with that change/cancellation as stated in the booking policy details of the reservation. If there is any remaining refund due, it will be refunded to the original payment method used for the booking.

8.3 No Shows

If the traveler does not check in for the first night of a reservation but plans to stay for subsequent nights, you must notify Drift no later than the check-in time of the initial booking in order to prevent cancellation of the reservation.

9. ELECTRONIC COMMUNICATIONS

9.1 Email

By providing your email address to Drift, you agree to receive promotional, service, and transactional emails. You can unsubscribe from promotional emails at any time by using the “Unsubscribe” link in the email footer. Unsubscribing from promotional emails will NOT unsubscribe you from service or transactional emails (including, but not limited to, password reset emails, booking confirmation emails, trip reminder emails, etc.).

9.2 SMS

By providing your mobile phone number to Drift, you agree to receive automated, pre-recorded, and marketing, service, and transactional SMS communications. By opting in, you consent to receive automated marketing and service texts. Consent is not a condition of purchase. You can unsubscribe from promotional texts, as well as service and transactional texts, at any time by replying “Stop” to cancel. Message and data rates may apply to any messages sent to/from Drift. Message frequency may vary.

9.3 Phone

By providing your phone number, you agree to receive phone calls in the situation of an urgent service update (including, but not limited to, hotel relocations, etc.).

10. INTELLECTUAL PROPERTY

10.1 Drift Materials

Unless otherwise specified in writing, all materials that are part of the Site or Services are owned, controlled, or licensed by Drift and its licensors and are protected by law from unauthorized use. The entire contents of the Site (including, without limitation, all visual content, audio visual content, text, and the arrangement, sequence, structure, and organization of the Site) are copyrighted under the United States copyright laws and/or similar laws of other jurisdictions. “Drift,” “Safara,” and the Drift and Safara logos are trademarks of Safara Travel, Inc. and may not be used without the express written permission of Drift, except as expressly enabled by features of the Platform (such as co-branded proposals and Client portals). Unauthorized use of our trademarks or trade dress is prohibited and may violate applicable trademark and unfair competition laws.

10.2 Your Content and Client Data

As between you and Drift, you retain all rights you hold in the content and information you submit to the Platform, including Client and traveler information submitted by an Advisor (“Your Content”). You grant Drift a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, and otherwise use Your Content as reasonably necessary to provide, maintain, secure, and improve the Site and Services and as otherwise described in the Privacy Policy. You are solely responsible for Your Content, including its accuracy and your right to provide it to Drift.

11. OBJECTIONABLE CONTENT/COPYRIGHT TAKEDOWN

In appropriate circumstances, at its sole discretion, Drift may remove or disable access to materials, postings, or contents on the Site which are properly reported as unlawful, illegal, infringing upon the intellectual property (including copyright) or other property rights of others, or may be abusive, or otherwise inappropriate.

Similarly, Drift may also, in its sole discretion, where properly reported, remove or disable links or references to an online location that are reportedly unlawful, illegal, infringing upon the intellectual property (including copyright) or other property rights of others, or may be abusive, or otherwise inappropriate.

If you believe that your rights have been violated by any unlawful, illegal, infringing, abusive, or otherwise inappropriate postings, activities, links, or references on the Site, please notify Drift by written notice or by email to the following address, support@godrift.com, so we can evaluate the claim and take appropriate action. In the notice, please provide a link to the potentially infringing material, the infringement complained of, and an email address to contact you.

12. DISCLAIMERS; LIMITATIONS; WAIVERS OF LIABILITY

12.1 You expressly agree that use of the Site and Services is at your own risk and is provided on an “as is” basis without warranties of any kind, either express or implied, including, without limitation, warranties to title or the implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property. Without limiting the foregoing, neither Drift nor its affiliates, parent companies, subsidiaries, or any of their directors, officers, employees, agents, attorneys, third-party content providers, distributors, licensees or licensors, nor anyone who has been involved in the creation, production, or delivery of the Site or Services (collectively, the “Drift Parties”) warrant that the Site and Services, including the information made available through the Site or Services, will be uninterrupted, uncorrupted, accurate, reliable, current, timely, error-free, that defects will be corrected, or that the Site or the server that makes the Site available are free from viruses, worms, Trojan horses, or other harmful components. Drift is not responsible for acts or omissions of hotels or other third-party Service Providers.

12.2 To the fullest extent permitted by applicable law, the Drift Parties will not be liable for any direct, indirect, incidental, special, exemplary or consequential damages, personal injury or wrongful death, lost or anticipated profits, lost data, reputational harm, loss of goodwill, or business interruption, the use or misuse of content in any way whatsoever arising out of the use of, or inability to use, the Site or Services, whether or not the Drift Parties are advised of the possibility of such damages. In the event that the foregoing exclusion of liability is found by a court of competent jurisdiction to be unenforceable, the parties instead agree that the Drift Parties will not be liable to you for more than the greater of the amount you have paid Drift in the ninety (90) days immediately preceding the date on which you first assert any such claim or one hundred and zero/100 U.S. dollars ($100.00).

12.3 To the fullest extent permitted by law, these disclaimers of liability apply to any and all damages or injury whatsoever caused by or related to the use of, or inability to use, the Site or Services under any cause or action of any jurisdiction, including, without limitation, actions for breach of warranty, breach of contract, or tort (including negligence).

13. YOU AGREE TO PROTECT US

Subject to this Agreement, you will defend, indemnify, and hold harmless the Drift Parties from and against all claims, causes of action, liability, expense, loss, or demand brought against the Drift Parties arising out of (a) your use of the Site or Services or that of any individual you provide access to the Site or Services; (b) your breach or alleged breach, or that of any individual you provide access to use the Site or Services, of any term, condition, obligation, representation, or warranty in this Agreement; (c) if you are an Advisor, any claim by a Client or other traveler arising out of your travel advisory services or your breach of the representations in Sections 3.4 or 8.1; or (d) any violation of this Agreement, applicable law, or the rights of a third party — including by paying all attorneys’ fees and costs to defend such claims and actions and all awards, damages, costs, and expenses arising therefrom.

14. GOVERNING LAW; DISPUTE RESOLUTION

14.1 Governing Law; Venue

This Agreement and all aspects of the Site and Services will be governed by and construed in accordance with the internal laws of the United States and the State of Delaware governing contracts entered into and to be fully performed in the State of Delaware (i.e., without regard to conflict of laws provisions) regardless of your location. With respect to any disputes or claims not subject to informal dispute resolution or arbitration (as set forth below), you agree not to commence or prosecute any action in connection therewith other than in the state courts located in the State of New York, County of New York, and you consent to, and waive all defenses of lack of personal jurisdiction and inconvenient forum with respect to, venue and jurisdiction in the state courts located in the State of New York.

14.2 Requirement for Informal Negotiation

To expedite resolution and control the cost of any dispute, controversy, or claim related to this Agreement (“Dispute”), you and Drift agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations commence upon written notice from one person to the other. You will send your notice with attention to Safara Travel, Inc. d/b/a Drift at 1920 Hillhurst Ave #V833, Los Angeles, CA, 90027 USA.

14.3 Arbitration Requirement and Rules

If you and Drift are unable to resolve a Dispute through informal negotiations within thirty (30) days, either you or Drift may elect to have the Dispute (except those Disputes expressly excluded below) finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party will be final and binding on the other. YOU UNDERSTAND THAT ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. Nothing in this Section prevents you from bringing an individual action in small claims court if your claims qualify.

14.4 Limitation of Parties to the Arbitration

You and Drift agree that any arbitration will be limited to the Dispute between Drift and you individually. To the fullest extent permitted by law: (a) no arbitration will be joined with any other; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

14.5 Exceptions to the Above Dispute Requirements

You and Drift agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of your or Drift’s intellectual property rights; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

15. WAIVER; SEVERABILITY

15.1 Individual Waivers are not Continuing Waivers

The failure of Drift to require or enforce specific performance by you of any provision of this Agreement or to exercise any right under them will not be construed as a waiver or relinquishment of Drift’s right to assert or rely upon any such provision or right in that or any other instance.

15.2 Unenforceable Sections are Removed Without Canceling the Agreement

You and Drift agree that if any portion of this Agreement, except for Section 14.5, is found illegal or unenforceable in whole or in part by any court of competent jurisdiction, such provision will, as to such jurisdiction, be ineffective to the extent of such determination of invalidity or unenforceability without affecting the validity or enforceability thereof in any other manner or jurisdiction and without affecting the remaining provisions of this Agreement, which will continue to be in full force and effect. If Section 14.5 is found to be illegal or unenforceable, then neither you nor Drift will elect to arbitrate any Dispute falling within that portion of Section 14.5 found to be illegal or unenforceable and such Dispute will be decided by a court of competent jurisdiction in the state courts located in the State of New York, County of New York, and you and Drift agree to submit to the personal jurisdiction of that Court.

16. STATUTE OF LIMITATIONS

You and Drift both agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Site or Services or this Agreement (including the Privacy Policy) must be filed within ONE (1) YEAR after such claim or cause of action arose or will be forever barred.

17. MISCELLANEOUS

17.1 The Site or Services May Not Be Appropriate Where You Live

Drift operates and controls the Site from its offices in North America. Drift makes no representation that the Site or Services are appropriate or available in other locations. The information provided on the Site is not intended for distribution to or use by a person or Entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject Drift to any registration requirement within such jurisdiction or country. Accordingly, those persons or Entities who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

17.2 Termination of this Agreement

This Agreement is effective until terminated by either party. You may terminate this Agreement by destroying all materials obtained from the Site, Drift, or any other website or source. This termination right is subject to applicable law. The privileges granted to you under this Agreement will terminate immediately and automatically without notice from Drift if, in our sole discretion, you fail to comply with any term or provision of this Agreement, or if termination is determined to be reasonably necessary due to legal, operational, or business reasons, at our sole discretion.

17.3 Interpretation

Neither the course of conduct between the parties nor trade practice will modify this Agreement. Any modification must be made in writing by Drift and, where required, with notice to you. The section headings used in this Agreement are for convenience only and will not affect its interpretation. You agree that this Agreement will not be construed against Drift as the drafter.

17.4 No Assignment

You may not assign this Agreement without Drift’s prior written consent, which may be withheld by Drift in its sole discretion, and any assignment without such consent shall be deemed null and void. An instance of an assignment in one case shall not constitute a waiver of consent for any other assignment. Such anti-assignment provision shall not apply to any Entity that has a right to assign its written agreement with Drift relating to the Site or Services.

17.5 Entire Agreement

This Agreement, together with any applicable Advisor Agreement, contains the entire understanding between you and Drift and supersedes all prior understandings between the parties concerning its subject matter and cannot be changed or modified by you.

17.6 Waiver of Claims for Electronic Format

You hereby waive any and all defenses you may have based on the electronic form of this Agreement and the lack of signing by the parties hereto to execute this Agreement.

18. SAFARA MEMBERS

18.1 Legacy Members

If you held an account with Safara (the Safara app or safara.com) prior to that service being retired, you may sign in to the Platform with the same account details. As a Legacy Member you may search for and book hotel accommodations for your own personal, non-commercial use, and view and manage reservations you made on Safara or the Platform. Legacy Member access is not an Advisor relationship, and Sections 3.4 and 6 do not apply to you.

18.2 Safara Points

Legacy Members may redeem loyalty points issued through the Safara Rewards program (“Points”) toward bookings made through the Platform. Points may only be applied to rates that are paid in full at the time of booking; they cannot be applied to rates paid at the property. Your Points balance carried over from your Safara account unchanged.

Points are no longer earned. No booking made through the Platform, by a Legacy Member or any other user, earns Points, cashback, status, or other rewards. Points that were pending on your Safara account for a stay not yet completed will continue to be credited after check-in under the terms that applied when that booking was made.

Points expire two (2) years after they are issued. Each time you redeem Points, the expiry date of all of your remaining Points is extended to two (2) years from the date of that redemption. Expired Points are forfeited and will not be reinstated.

Points are promotional rewards with no cash value. They are not legal tender, are non-transferable, and cannot be sold or exchanged for cash, except where expressly required by law. Drift may adjust, revoke, or correct Points in cases of system error, miscalculation, fraud, or suspected misuse, and may modify or end the redemption of Points on the Platform in accordance with Section 2.

18.3 Merchant of Record

For bookings a Legacy Member pays for in full at the time of booking, Safara Travel, Inc. is the merchant of record: we charge your payment method for the booking amount, less any Points applied, plus applicable taxes and fees, and the charge may appear on your statement under the name Safara. For bookings paid at the property, the property charges you directly and is the merchant of record for that payment.