Frequently Asked Questions

Safara is now Drift. The Safara iOS app and safara.com have been sunset, and your Safara account has moved to Drift along with your reservations, points balance, saved payment cards and profile.

Drift is run by the same company as Safara, Safara Travel, Inc.

Go to godrift.com or download the Drift app, then sign in with the phone number on your Safara account.

No. The Safara iOS app and safara.com have been sunset. To access your account through Drift, visit godrift.com in a web browser or download the Drift app from the App Store.

You can still search for hotels, book, use your points and manage your reservations on Drift. Safara Rewards, including points earning and status tiers, ended with Safara.

Yes. Your account was not sold or transferred to another company. Our Privacy Policy explains how we handle your information.

You can book hotels around the world on Drift, but the platform is currently only available to customers based in the US.

Bookings made on Safara before October 1, 2026 are still covered by the Safara Terms, the terms you agreed to when you booked. Bookings you make on Drift are covered by the Drift Terms of Service.

Your Safara points balance moved to Drift unchanged. Points are redeemable on “Pay Now” reservations (i.e. prepaid through Drift) and can be applied during checkout (100 points = $1 USD).

Your current points balance appears in your profile on Drift. To request a ledger of points earned, used and expired, or if you have any questions about your balance, contact support.

Points are redeemable on “Pay Now” reservations (i.e. prepaid at time of booking) and are applied at checkout with “Apply Safara Points”. Points cannot be applied to reservations with a payment type of “Deposit Due” or “Pay Later”, as payments for those bookings are collected directly by the hotel.

No. The Safara Rewards program ended with Safara. Bookings on Drift do not earn points, cashback or status.

Pending points for a “Deposit Due” or “Pay Later” reservation that was previously made through Safara still post as before, typically within 24 hours of checkout. They show as pending in your profile until then.

Previously earned points are valid for 2 years from the date of your last booking or from the day that you earned them, whichever is longer.

When you cancel a booking paid partly or fully with points, the points are returned to your balance according to the booking’s cancellation policy. If the booking was refundable, your points are returned immediately.

No. Points have no cash value and cannot be transferred to another account.

Yes, all active Safara reservations are still valid and nothing about them changed. You can find them under Bookings on Drift.

Select your reservation within the Bookings section of your Drift profile and select “Cancel Booking” for self-serve cancellations. Or contact support, who will promptly help you cancel your reservation.

Yes. We do not charge cancellation fees, but the property might, depending on the rate you booked. Check the cancellation policy in your confirmation email or under Bookings in your profile.

Please check your confirmation email or the Bookings section of your profile for details on the specific cancellation policy for each booking.

You will receive a cancellation confirmation email once your booking has been canceled. You can also check the status of a reservation in the Bookings section of your profile.

Some changes are free (for example a name correction or a change to preferences), while others may come with fees (for example new dates or a room upgrade). Some changes are not possible and need the reservation to be cancelled and rebooked. Contact support for help with your change.

For “Pay Now” reservations, your card is charged immediately when you book. For “Deposit Due” and “Pay Later” reservations, the hotel collects payment directly.

We refund your card for the refundable amount of your booking immediately upon cancelation. Your bank may take 7 to 10 days to process the refund. For questions about the status of a refund, please contact your bank directly.

You can update your card on file by navigating to your profile and clicking the “Wallet” tab.

You can find your receipt and payment breakdown in the Bookings section of your profile.

Your confirmation is always available under the Bookings section of your profile, and you also receive a booking confirmation by email. If you need your confirmation email resent, contact support.

For questions about a specific hotel (for example parking, pets, EV charging, pool hours, spa or golf bookings, or airport transfers), the fastest answer comes from the hotel itself. Their front desk or concierge has the current details, and their phone number is in your confirmation email and under Bookings.

The name on the reservation must be that of the person checking in, as most hotels require ID and a credit card matching the name on the reservation.

Booking for someone else? That’s fine, just enter their name in the Traveler Details section when you book.

Check-in and check-out times are set by each hotel. You’ll find them in your confirmation email, under your Bookings, and on each hotel page.

If you need an early check-in or late checkout, ask the hotel directly. It is subject to availability and sometimes comes with fees set by and paid directly to the property.

To request a copy of your confirmation email, please contact support. You can also view your booking confirmation details in the Bookings section of your profile.

To request extra services such as early check-in / late check-out, transportation, meeting rooms, etc., please contact the property directly. You can find their contact details in your confirmation email, the Bookings section of your profile, or on the property page on Drift.

Contact support with your existing account email or phone and the new one. We’ll verify the request and confirm once it’s updated. Your bookings, points and history all stay with your account.

You can request deletion of your account at any time by contacting support.

Our support team is still here for you. Email support@safara.com, text us at +1-424-544-2440, or chat with us on WhatsApp.